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User rating: 3.03 17 votes and 15 reviews | Rate Theatre

1020 10th St. W, Owen Sound, ON N4K 5S1

519-371-5222 | View Map


3.03 / 5

User rating: 3.03

Based on 17 votes and 15 reviews



  • General Experience User rating: 2.76470588235294
  • Concession User rating: 2.57142857142857
  • Cleanliness User rating: 3.875
  • Theatre Presentation User rating: 2.9375
  • Customer Service User rating: 3

 

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Theatre Reviews

Showing 11 to 15 of 15

Not happy.

May 02, 2015

WHAT....woman in gold gone already!!!!!!!!!!!!! you have had Furious 7 here forever and you pulled that one after one week. BTW some of us have issues where we cannot view 3D so pulling all version of movie but 3D is discriminatory to those of us with medical issues....get it right. Can I cash in my Cineplex gift card for cash?

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Ticket buying is a nightmare--the few staff there are pleasant but they need more help

January 26, 2018

It is the longest wait of any theatre to buy tickets--waiting while the concesssion sorts out orders and popcorn, drinks etc. is just too much. Two weeks ago, after forgetting that we said we would never go there again, we went and waited for 24 minutes in line--and there were four lines. 2 groups of parents and children left because of the wait. 3 of our friends said they wouldn't wait and left us. We thought of going as well but stayed on. You HAVE to rethink your ticket/concession selling. the present plan is unacceptable!!!!!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Sound wasn't working, zero customer service

February 06, 2017

Just had to walk out of a movie, the sound wasn't working so you couldn't hear anything that was being said. The manager told us it would be fixed in the morning and to deal with it. Zero customer service, couldn't have cared less.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Visit disappointment

October 29, 2016

Very limited service staff to help customers. Tickets kiosk only to purchase tickets and one kiosk the touch screen not registering request. Concession area has very limited staff to look after customers and therefore longer wait times and eventually we walked away without purchasing.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 0

Disappointed

February 29, 2016

It seems that this theatre NEVER gets a popular movie. It is the only theatre in the area and it would be a pleasant surprise to see that the movies showing are the ones that are popular. Right now, Brooklyn or Edie the Eagle - both are new this week.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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